Canceling the American Xbox Idol
So you want to cancel your xbox live account. You can't do it online, of course. Turns out you have to call on the phone (800 4MY-XBOX, by the way). Okay, at least it's an 800 number. So I call this number, on speakerphone at work, expecting lots of hold time, and after following all the menus I get several moments of silence and then... some guy rapping. Badly. And rudely. Huh? "Hello? Is this Microsoft?" No response. Just more singing. I can hear the chatter of the call center in the background, so I figure I'm in some guys queue but something is screwed up and he doesn't know I'm there. Sure enough, someone else teases him about his singing and he goes off about how he should have been on American Idol. After sharing the fun with the rest of the office, I hang up and try again. And get the same thing!! So apparently they have something really messed up in their phone menus right now....
I finally tried a different menu tree and got to a person who was very nice and canceled my account right away, especially after I told her about the phone mixup. And just in case you're ever in this boat, if you're trying to cancel a TRIAL account, you can actually do that from your xbox console, as long as the automatic renewal date hasn't hit. I didn't know this because my xbox is not actually hooked up to the internet (yeah, I know, so why the xbox live account, long boring story) but once you've paid, you're stuck and you can only cancel by phone.
It did liven up the morning, though!